Insights
Notes from inside the work.
Occasional writing about operations, lead response, and what actually breaks inside small businesses. Published when there is something worth saying, not on a content calendar.
Articles
Everything published.
The 7 Signs the Founder Is the Bottleneck
How to tell when a business only runs because you are running it, and which of the seven signs actually predicts trouble. Predates our move into dealership systems, and it is about operations generally rather than lead response.
Next up: what we found mystery-shopping independent lots around Orlando, and why almost every published benchmark on dealer lead response measures the wrong population.
The first step
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